Purchases through Google Play
Google Play handles refunds for purchases made through it. Within 48 hours of the purchase you can request a refund yourself at play.google.com → Order history, or in the Play Store app → profile → Payments & subscriptions → Budget & history. After 48 hours, write to us: we review every request and can refund through Google Play.
Purchases through the App Store
Once the iPhone version is out, App Store purchases are refunded by Apple at reportaproblem.apple.com.
Purchases in Russia through T-Bank
These are refunded by the seller in Russia under the Russian refund terms and the public offer: within 10 days of your request, to the same card or SBP account.
When we refund
- you paid but the item was not added to your game account and we cannot add it;
- you were charged more than once for one purchase;
- the purchase happened because of a bug in the game;
- in any other case where consumer law in your country gives you that right.
Items that were delivered and used (for example, Golden Bones that were spent) are not normally refundable, as the digital content was supplied in full when you bought it. This does not limit your statutory rights.
How to ask
Email personal@ivankolle.com with the subject “Refund”: the order number, date and amount, your player code from the game settings and what went wrong. We reply within 2 business days.