Support & FAQ
Email personal@ivankolle.com and we reply within 2 business days. To help us help you faster, tell us what you bought, the date and the order number.
Frequently asked questions
I paid but the purchase did not arrive
Check your connection and restart the game: delivery is retried automatically. On Google Play, the shop's Restore purchases button fetches it again. If it has not arrived within a quarter of an hour, send us the order number (GPA.… from the Google Play receipt), the date and the amount. See Refunds.
How do I restore my purchases?
Open the shop in the game and tap Restore purchases at the bottom. Use the same Google account you bought with. Payment through T-Bank in Russia arrives with the game's release; for now all purchases go through Google Play.
New phone: how do I move my progress?
For now your progress is stored only on the phone and does not move to a new one. Google Play purchases come back with the Restore purchases button in the shop.
How do I get rid of ads?
There are no interstitial ads right now. No Ads guarantees there won't be any later either, plus 200 Golden Bones. The first version has no ads at all; if they ever appear, they will only be optional: a video for a bonus.
How do I cancel the Pixie’s Club?
Open Google Play → profile → Payments & subscriptions → Subscriptions → Pixie’s Club → Cancel. Club gifts keep coming until the end of the paid period.
Is it coming to iPhone?
Android first; iPhone later, and we'll write when it's ready. When it is on the App Store, the link will appear on the home page.
Do I need an internet connection?
You can run offline. The internet is needed for purchases and downloading new chapters.
Is this a game for children?
No, it is made for adults: it tells a grown-up story about love, guilt and home. There is no violence, and the dog never gets hurt.
How do I delete my data?
Email support. Details on Data deletion.
Contact us
Email: personal@ivankolle.com